Data FAQ

1. What is wireless data?
2. What can I do with data?
3. How is data usage calculated?
4. Data usage while travelling

Answers

1: What is wireless data?

A:
Digital information that is transmitted or accessed over the air to a wireless device such as a mobile phone or Smartphone enabled for mobile Internet access. Data includes sending/receiving email and instant messages, downloading content from 3rd party sites, tethering, web browsing and using mobile applications. It excludes typical voice transmission.

2: What can I do with data?

A:
Browse
Search for information using popular search engines, visit your favorite news/weather/sports sites, and access your social networks such as Facebook®, Twitter, Myspace and Flickr.

Email/Instant Messaging
Send and receive from your email and instant messaging accounts. Open, view and edit attachments and resend in email.

Mobile Applications
Use mobile applications such as Facebook^® and Google Maps^™ or choose from thousands of other applications available.

Multi-Media
Watch videos on YouTube^™ download music, upload pictures and challenge others in online gaming.

3: How is data usage calculated?

A:
Data is billed according to the volume of data transferred, and not for the amount of time a customer is connected. Data activities are calculated for each KB of data that is downloaded over the network, with usage rounded to the next full KB.

Eg: 1,024 KB = 1 MB; and 1,024 MB = 1 GB.

Data plans are available for use with your Smartphone

4: Data usage while travelling

A:
Data is billed differently in the U.S. compared to when in Canada. If you subscribe to a plan with data, the plan does not apply when outside of Canada. Data usage charges will incur when Smartphone customers roam outside of Canada unless data is turned off on the device. If data is not turned off, even if you do nothing, applications will continue to update in the back end, and you will incur incidental charges.

Answers

1: How do I setup my BlackBerry^® Curve^TM 3G?

A:
1. Make sure you've loaded the SIM card into the SIM card tray and the battery into your BlackBerry^®.
2. The battery should be fully charged. Turn on by pressing the power on/off key (the red phone key).
3. The Setup Wizard should appear.
4. If the Setup Wizard does not start up, scroll to the Setup Wizard icon, and click the optical trackpad.
5. Follow the setup instructions on the screen.

2: How do I lock and unlock the keypad?

A:
If you are not on a call, you can lock the keypad to avoid pressing keys accidentally and dialing out.

1. Press and hold the ‘A’ key to lock the keypad.
2. To unlock the keypad, press the ‘A’ key followed by the ‘Send’ key.

3: How do I view all applications on the home screen?

A:
The home screen gives you shortcut access to 6 menu icons.

1. From the Home screen, click the Menu icon to view more applications.
2. To return to the Home screen, when you are not on a call, press the End key.
3. To move back a screen, press the Escape key.

4: How do I adjust the volume during a call?

A:
1. To increase the volume, press the Volume Up key on the right side of your BlackBerry^® device.
2. To decrease the volume, press the Volume Down key on the right side of your device.
3. To mute the volume, press the Play/Pause/Mute key on the top of your device. To turn off mute, press the Play/Pause/Mute key again.

5: How do I adjust the volume of my ringer?

A:
You can increase or decrease the volume for incoming calls. The higher the volume percentage, the louder the volume.

1. From the Home screen, press the Send key.
2. Press the Menu key.
3. Click Options.
4. Click General Options.
5. Change the Default Call Volume field.
6. Press the Menu key.
7. Click Save.

6: How do I create a new contact?

A:
1. On the Home screen, click the Contacts icon.
2. Click ‘Add Contact’.
3. Enter the contact information.
4. Press the Menu key.
5. Click Save.

7: How do I access the Internet using the Internet browser?

A:
1. On the Home screen, click the Browser icon.
2. Perform one of the following actions:
• If a web address field appears on the screen, type a web address.
• If a web address field does not appear on the screen, press the Menu key. Click Go To. Type a web address.
3. Press the Enter key.

8: How do I turn on Wi-Fi?

A:
If you are in a Wi-Fi coverage area you might be able to access services (for example, email service) over a Wi-Fi network.

1. On the Home screen or in the Setup folder, click Set Up Wi-Fi.
2. Perform one of the following actions:
• Click Scan for Networks. Click a network.
• Click Manually Add Network. Type the network name. Click Add.
• If you are using a network access point enabled with Wi-Fi Protected Setup^™, click Push Button Setup.
3. Complete the instructions on the screen.
4. On the Wi-Fi Setup Complete screen, perform any of the following actions:
• To change the order of Wi-Fi profiles, click Prioritize Wi-Fi Profiles. To return to the Wi-Fi Setup Complete screen, press the Escape key.
• To specify registration information, click Wi-Fi Hotspot Login. To return to the Wi-Fi Setup Complete screen, press the Escape key.
5. Click Finish.

9: How do I turn off Wi-Fi?

A:
On the Home screen, click the Options icon.
1. Click Wi-Fi Connections.
2. Highlight a Wi-Fi profile.
3. Press the Menu key.
4. Click Disable.

10: How do I set up email?

A:
1. On the Home screen or in the Setup folder, click the Setup Wizard icon.
2. Select ‘Email setup’
3. Select ‘I want to create or add an email address’: Use this option to associate your BlackBerry^® device with one or more (up to ten) existing email addresses (for example, a Google Mail^™ or Windows Live^™ Hotmail^® email account) or to create a new BlackBerry email address for your device.
4. Click Next.
5. Complete the instructions on the screen.
Note: When your email address is set up correctly, you receive a confirmation email message.

11: How do I send a message (email, SMS, MMS or PIN) from my BlackBerry^® device?

A:
1. Click the Messages icon, then press the Menu key.
2. Click the Compose email, SMS, MMS or PIN option.
3. In the To field, perform one of the following actions:
• Type an email address.
• Type a contact name.
• Type part of a contact name then select a contact from the suggested list.
4. Type a message.
5. Click the Menu key.
6. Click Send.

12: What is a PIN?

A:
PIN is short for Personal Identification Number. Each BlackBerry^® device has a unique PIN, just like every phone line has a unique phone number. PINs are up to 8 digits long.

If you have a contact who uses a BlackBerry^® device or a BlackBerry^® enabled device and you know that contact's PIN, you can send them PIN messages. PIN messages are not routed through your email account. You must have a BlackBerry^® data plan to use this feature.

Find your PIN by selecting one of the following two actions:
• On the Home screen or in a folder, click the Options icon. Click Status.
• In a message, type mypin followed by a space.

13: What is BlackBerry^® App World?

A:
BlackBerry^® App World lets you personalize your BlackBerry^® device with games, social networking apps, themes, personal productivity apps and so much more.

To begin using BlackBerry^® App World
• Access the Internet browser (you must have a BlackBerry^® data package)
• Enter url http://m.blackberry.com/us/en/blackberry-app-world.html
• Click “Download it today”
• Follow instructions to “Download now”

14: What is BlackBerry^® Messenger (BBM) and how do I use it?

A:
BBM is an instant messaging app just for BlackBerry^® users. You can use BBM to communicate with other BlackBerry^® users anywhere and anytime.

You can send messages to chat with your contacts, change your status and display picture, and organize contacts into contact categories. During a chat, you can send files such as voice notes, pictures that you take with the phone’s camera and contact attachments. You do not need to sign in to or out of BBM. As long as you are connected to a wireless network, BBM can keep you connected to your BBM contacts. You might be able to back up and restore your BBM contacts, profile, and group membership using BBM or using BlackBerry^® Desktop Manager on a computer.

You must have a wireless service data plan to use BlackBerry^® Messenger.

To begin using BlackBerry^® Messenger:
• Access the BlackBerry^® App World icon on your device
• Utilize Search or Top apps to locate the BlackBerry^® Messenger app
• Follow instructions to ‘download now’
• Once downloaded, you can locate the icon in the Instant Messaging or Downloads folder

Adding a contact:

Simply scan your contact’s BBM barcode with the camera on your BlackBerry^® device, or let them scan yours.

See your barcode

1. On the BBM contact list screen, press the Menu key and click My Profile.
2. Click Display My Barcode.

Scan a barcode

1. On the BBM contact list screen, press the Menu key and click Invite Contact.
2. Click Scan a person's barcode, then click Continue.
3. Hold your smartphone so that all four corners of the barcode you are scanning appear on your device screen. Continue to hold the smartphone until you hear a beep.

Use a PIN or email

Want to add a contact who isn’t with you right now? Invite them using their PIN or email address.

1. On the BBM contact list screen, press the Menu key.
2. Click Invite Contact.
3. Click Enter a person's email address, PIN, or name. Type part or all of the contact information.
4. Click the contact information.
5. If necessary, change the Send Using field and/or Category fields.
6. Click Send.

Note: The person might remain in the Pending category until they respond to your invitation.

Start a messenger chat

1. On the Home screen or in the Instant Messaging folder, click the BBM icon.
2. Click ‘Contacts’ to view your contact list.
3. Select your contact and type a message.
4. Click the Menu key and select ‘Send’.

15: How can I manage my BlackBerry^® device using my desktop PC?

A:
You will need to download and install BlackBerry^® Desktop Manager. You can download the Desktop Manager here

16: How do I transfer music, photo and video files on my BlackBerry^® device from my computer?

A:
If you connect your BlackBerry^® to your computer, you can transfer files between your media card and your computer using mass storage mode.

Or, you can transfer media files between your device and your computer using the BlackBerry^® Media Sync tool within the BlackBerry^® Desktop Manager.

17: How do I play music on my BlackBerry^®?

A:
Play audio files, such as .aac, .amr, .m4a, .midi, .mp3, or .wav files, from the BlackBerry^® device memory or a media card.

1. Scroll the Trackpad to the Media icon, and click the Trackpad.
2. In the media application, click a media type.
3. Click a media folder that contains songs.
4. Perform one of the following actions:
To play one song, click the song.
To play all the songs in the media folder, press the Menu key. Click Play Folder.
To play all the songs in the media folder and any subfolders, press the Menu key. Click Play All.
Click Shuffle.

18: How does the camera/video work on my BlackBerry^®?

A:
• To activate the camera, press the Right Convenience key on your BlackBerry^® device.
• To zoom in and out of a subject, scroll the trackpad up or down, or press the volume keys on the right side of the BlackBerry^® device. The “+” will zoom in, the “-“ will zoom out.
• To take a picture, click the Trackpad or press the Enter key on the keypad.
• To take another picture, click the camera icon.
• To delete the picture, click the trash can icon.
• To set the picture as a caller ID picture or Home screen background, click the crop icon.
• To forward the picture, click the envelope icon.
• To rename and save the picture, click the folder icon.
• To turn off the camera, click the end key.

By default, when you take a picture, the camera will save the picture to your BlackBerry^® device memory.

If you require further assistance, please contact our Customer Service Department at 1-888-499-9620.

For additional information on features of your BlackBerry^® Curve^TM 3G, you can view the User Guide or visit the BlackBerry® website.

Answers

1: When is my current E-Bill available to view?

A: Your E-Bill will be available in the first week of every month. You will receive a notification by email when your bill is ready to view.

2: How do I view my E-Bill?

A: E-Bills can be viewed directly from the "My Bills" page or from the "My Filed Bills" page.

To view your E-Bill, click the "View" button on the right side of the screen. Your bill will open in a new browser window and appear in the same format as the paper bill you're used to. You can view any page by clicking on the page number at the top of the screen.

Important note:
You must have a current version of Adobe Reader installed on your computer to view your E-Bills.

3: My E-Bill does not open when I click the "View" button.

A: Check that you have Adobe Reader installed on your computer; if not click to download Adobe Acrobat Reader.

If you already have Adobe Acrobat Reader on your computer, try clearing your browser cache:

Internet Explorer:
Go to "Tools" and click "Internet Options". On the "Temporary Internet Files" pane, click on both "Delete Cookies" and "Delete Files". Next, hold down the "Shift" key while you refresh your page. If you continue having difficulties, restart your computer and try again. Firefox:
Go to "Tools" and click "Options". On the left pane, click "Privacy", and then click the "Clear" button on the right of the "Cache" option.

Contact Customer Care if you require further assistance.

4: How do I file my E-Bills?

A: To file your E-Bills, first check the box on the left of the bill you want, then click the "File" button on the right. To file multiple bills, check all of the bills you want, then click "File".

5: Why should I file my E-Bills?

A: Filing your bills prevents clutter on the main page and makes it easier for you to see the more recent bills.

To access your filed bills, click the "My Filed Bills" button in the top menu. To return a filed bill to the main page, click on the "Unfile" button on the right of the bill. Filed bills are accessible for up to 18 months after the posting date.

6: How do I save my E-Bill to my computer?

A: Once you are able to view your bill, click the "Download" icon at the top right of your screen. A PDF dialog box will appear. Choose the "Save" option to save to your computer.

7: How do I print my E-bill?

A: Once you are able to view your bill, click the printer icon at the top right of your screen. A PDF dialog box will appear. Click "Open" to view your bill in PDF format. Next go to "File", then "Print" to print the desired pages.

8: Reading your E-Bill

A:

• You can jump to any page of your bill by clicking the page number at the top of your screen.
• Page 1 of your bill will highlight account information, as well as a summary of any balance owing from the previous month's bill, payments and current charges.
• To view details of the current month's charges, start on page 3. Details are grouped by category and listed separately for each phone number on your account. The categories include Additional Usage and Long Distance, SMS (Text Messaging), Premium SMS, Data Usage and Roaming.
• Why is my first bill higher than the expected monthly total?

The fees for your rate plan and any optional features are prorated on your first bill. The billing cycle of your first bill is from the date of activation until the end of the current billing cycle. The regular billing cycle runs from the first to the last day of the month.

9: How do I change my name or email address?

A: Click the "My Profile" button in the top menu.

10: How do I add additional accounts?

A: Adding an account allows you to access bills for other cell phone accounts under your name through your existing profile.

To add an account, click the "My Profile" button in the top menu and then click "My Accounts".

11: What is Shared Access?

A: Shared Access allows the main user to give other people access to their E-Billing profile.

To add a Shared Access user, first click on "My Profile", and then on "Shared Access" in the left menu.

12: What is a Shared Access user able to do?

A: As a Shared Access user, you can view, file, save and print bills. You can also change your personal information and add accounts. A Shared Access user cannot add other users or change the personal information of other users.

13: How do I change my User ID?

A: The User ID cannot be changed for an existing profile. A new profile must be created if you would like a different User ID. You can create a new profile by using the Enroll option on the login page, or the "Shared Access" feature once you log into your profile.

Important note:
Bills saved on your old profile will not be available on your new profile. You will only be able to view current and future bills on your new profile. All previous bills will still be available on your old profile for up to eighteen months after the original billing date.

14: How do I change my Password?

A: Click to change your password.

Answers

1: How do I sign up to view my bill online?

A: You can enroll online by clicking the Sign-Up link or by contacting us directly. To speed-up your enrollment, have your paper bill and an email address at hand. Enrollment will only take a few minutes. Once enrolled, you will be able to view a summary of your recent bills.

2: When will my new User ID and password be activated?

A: Immediately. Your User ID and password are active immediately following enrollment.

3: How do I enroll additional accounts?

A: Click "My Profile" from the top banner menu and then click "My Accounts".

4: Will I continue to receive a paper bill in the mail?

A: No. Once you have enrolled, you will no longer receive a paper bill.

5: How do I cancel my E-Billing enrollment?

A: Please contact us.

6: How is my personal information kept safe?

A: E-Billing uses several methods to ensure that your information is secure:

• User ID and Password: Your User ID and password are unique identifiers that only you know. As long as you don't share your user name and password with anyone, no one can view your bills or personal information. For your security, you have 3 attempts to log in successfully before your account is locked. At that time, the Customer Care centre must be contacted.
• Encryption: E-Billing uses bit encryption to make your information unreadable as it passes over the Internet.
• Automatic Sign Out: E-Billing automatically signs you out of a session if you are inactive for 20 minutes.

7: Are all computers safe to use?

A:

Computer security experts advise that you may put your information at risk when you use a public computer for personal business. While we use numerous security measures to protect your personal information on our website, the use of public computers may compromise the security of your information. Public computers include those in schools, libraries, Internet Cafes, etc.

For maximum security you may want to avoid using public computers when enrolling or modifying your personal information.

8: What types of payment are accepted?

A: Payment is accepted on your RBC credit card.

9: What if I forget my User ID or password?

A: User ID: You should choose a User ID that is easy for you to remember. If you forget your User ID please call Customer Care.

Password: If you forget your password, go to the Log-On page and click "Forgot your password". Enter your User ID and your password will be emailed to the email address you provided during enrollment.

10: How do I change my name, phone number, or email?

A: To change your information, select the "My Profile" link on the top menu.

11: How do I change my password?

A: To change your password go to the Login page and click “Change Your Password”.

12: How may I contact E-Billing via the Web or email?

A: To contact E-Billing, click the link for Customer Care on the top menu.

13: What software do I need to use E-Billing?

A: You can access E-Billing from any web based computer with an Internet connection and a web browser that supports 128 bit encryption. For more information or to upgrade your software, click on the link below for your browser type:

•Microsoft Internet Explorer users: You will generally need version 4.0 or higher. To check the encryption level on your browser, click HELP, ABOUT, and it will be listed. Click for Microsoft upgrades and more information.

•Netscape Communicator Users: You will generally need version 4.0 or higher. Click for Netscape upgrades and more information.

•AOL users: Enter Keyword: 128 Browser. You will generally need version 5.0 or higher.

14: Can I download my bills into Quicken or MS Money?

A: No. At this time, you can not download your E-Bill information into money management programs. Look for this feature coming soon.

Answers

1: What number do I call to reach Talk & Save wireless Customer Care?

A: You can speak to a Talk & Save wireless Customer Care Representative by calling 1-888-499-9620. You can also dial 611 on your Talk & Save wireless cell phone.

2: How long does it take for my order to be shipped to me?

A: Allow 3-5 business days for delivery from the time of order.

3: What is a SIM card?

A: A SIM card, also referred to as a smart card, is necessary for the operation of GSM phones. It stores your service information and can be used to store your phone book entries. The SIM card comes pre-inserted and pre-activated with your new Talk & Save wireless phone.

4: Do I receive warranty with my new cell phone?

A: Talk & Save wireless phones come with a 12-month manufacturer's warranty. All accessories and batteries come with a 90-day warranty. Any malfunction due to misuse, physical or liquid damage is not covered by the manufacturer's warranty. Lost or stolen phones are the responsibility of the owner and are not covered under warranty. Please call Customer Care for warranty assistance.

5: How does the 30 day / 30 minute Money Back Guarantee work?

A: Talk & Save provides you with 30 days to try your new phone. If you are not completely satisfied, you can return the phone for a full hardware refund within 30-days of the purchase date, if it has been used for no more than 30 minutes of airtime and 150 kilobytes of data usage. All items, including the phone and accessories must be returned in original condition at the subscriber’s cost. Talk & Save reserves the right to charge a restocking fee where these conditions are not met. You will be responsible for any prorated plan fees or usage charges (eg long distance, roaming, 411 calls). You must obtain a Return Authorization Number (RA#) before returning the phone. An RA# can be obtained by contacting customer service.

6: What charges will appear on my first invoice?

A: Your first invoice will be slightly different as it includes the advance billing for the current month and a prorated charge for the month in which the service was activated. This charge is equal to the monthly plan amount prorated by the number of days from activation until month end. Don't worry --- your future invoices will only include one month's worth of charges.

7: What charges will appear on my last invoice?

A: Your last invoice will not contain any charges for monthly services, just unbilled additional usage, long distance, roaming, SMS and other similar usage charges. These charges can sometimes take up to two months from the date of cancellation to appear on your wireless invoice.

8: How do I pay my monthly bill?

A: Your monthly bill is conveniently charged to your RBC Royal Bank credit card on the 19th of each month. You will receive a Statement from Cityfone detailing your monthly wireless charges. When you receive your Royal Bank credit card statement, your Talk & Save wireless charge will be identified as RBC Talk & Save Telecommunications.

9: Does the battery need to be fully drained before I charge it?

A: Your phone's battery should be properly conditioned to reach its peak performance. The battery should be drained fully and charged at least 14 hours for the first 3 to 4 times. For the best reference, please consult the manual that comes with your phone.

10: Why don't all numbers display on my call display?

A: If your call display does not work, please check the following: •Have you subscribed to Call Display? •Some numbers are blocked and will not be displayed on a phone. These are numbers such as 1-800 numbers, private numbers, numbers blocked by the calling party, calls originating from a business switchboard or a pay phone, accidental roaming, roaming outside of Canada, internationally originated calls and calls forwarded to your phone from another phone.

11: What should I do if I lost my phone or if it is stolen?

A: Call Customer Care immediately and report your phone missing. Customers calling after business hours are advised to leave a voice message with their account and cell phone number. Talk & Save wireless will suspend the phone and block it from any further use. Once you've called Customer Care, a representative will provide you with options to obtain another phone if necessary.

12: Can I change my plan or wireless extras service options?

A: Certainly. If you are interested in changing plans or your wireless extras service options, be sure to contact us 7 days prior to month end to have a plan change made effective for the first of the following month.

13: Can I keep my current phone number and switch to Talk & Save wireless?

A: Yes. Click here for more details on how to transfer your number.

14: What is roaming and what are the charges?

A: We offer our customers the ability to roam on other carriers' networks when traveling outside of Canada.

Calls made while roaming are not included in your monthly plan. There is now only one per minute rate for each country and region, making it easier to budget and track your roaming usage. Charges range from $1.45 to $4 per minute (plus taxes) for any type of call made or received. Click here for more details

15: I ordered voice mail. How do I activate it?

A: Follow these steps to activate your voice mail: 1.Dial your wireless phone number from a landline phone 2.Press # to interrupt the greeting 3.Enter your temporary numeric password (12345) 4.Follow the instructions given by the voice mail system to set up a new password and personal greeting

16: How do I change the ringer volume?

A: On most wireless phones, the volume can be set by either the navigation key or dedicated volume control key. Volume settings can also be changed directly from the PHONE SETTINGS option from the Main Menu of your phone.

17: I can't hear the other person. Is there something wrong?

A: Your speaker volume may be turned down. In order to increase the speaker volume you must adjust the setting while on a call.

18: My screen is black. What do I do?

A: Make sure the phone is turned on and fully charged. If your battery is drained it will shut off the phone, which results in a black screen. You must charge the phone and use the power button to turn it back on. If your battery is fully charged it could be due to the backlight being turned off. In order to save power, all phones turn off the backlight after idling for a short amount of time. To turn on the backlight, press any key on the phone (make sure the key-lock function is off).

19: How is wireless 911 different from landline 911?

A: Read about our 911 service on our information page.

20: What is Talk & Save wireless' process should I have a concern or complaint?

A: At Talk & Save wireless, we strive to provide outstanding customer service each and every day. We realize that there's always room for improvement so we want to make it easy for you to voice any concerns you may have and resolve them in a satisfactory manner.

* STEP 1: Contact Customer Service here to discuss any questions or concerns you may have regarding our service. Our Customer Service Representatives will be happy to assist.

* STEP 2: You can request to speak with a Team Leader if the Customer Service Representative is unable to resolve your concern to your satisfaction. The Team Leader will do everything in their power to solve your problem. We suggest you take the following information for reference:

1. The Team Leader's name and extension number
2. The date & time the conversation took place

* STEP 3: Most complaints will be resolved within the first two steps. If not, we encourage you to contact our Call Centre Manager. Our Team Leaders will be happy to provide you with the direct contact information of our Call Centre Manager.

* STEP 4: Should your concern still be unresolved after completing the previous steps, you may pursue the issue further by filing your complaint with the Commissioner for Complaints for Telecommunications Services (CCTS).

21: What is the CCTS?

A: The CCTS is an agency independent of the telecommunications industry, created to assist consumers and telecommunication industry participants to resolve their disputes. The CCTS strives to do this in an accessible, impartial, timely, efficient and informal manner, after direct communication between a consumer or small business and a CCTS member has proven ineffective. Visit their website www.ccts-cprst.ca or call 1-888-221-1687 for further information.

Answers

1: What is transferring my number all about?

A: Wireless phone subscribers are now able to retain their phone number when changing service providers. This is similar to the system which is currently in place for home and business numbers.

2: Why should I make the switch to Talk & Save wireless?

A: Here are some great reasons:

• No activation fee (value $35).
• Money-back guarantee (within 30 days and 30 mins of airtime or 150kb usage)
• Keep your existing number
• Change your plan at no charge
• Easy to order and free delivery
• Coverage in Canada, the U.S. and 160 countries
• Conveniently charged to your RBC Royal Bank® credit card1
• Earn RBC Rewards^® points.
  Rewards apply to cardholders with a RBC rewards credit card. Some conditions apply.
• Extensive coverage: on GSM network & to 94% of Canadians
• Responsive, Canadian customer service

3: Can I transfer my landline phone number to wireless?

A: Yes, it is possible to keep the same phone number when transferring your landline phone service to wireless service.

4: Can I transfer my pay-as-you-go wireless number to Talk & Save wireless?

A: Yes, it is possible to transfer a phone number from a prepaid wireless service. But before considering a switch, you should ensure that your phone number is still active with your prepaid service provider. Please also note that any unused prepaid minutes cannot be switched over to Talk & Save wireless.

5: How does my phone number get transferred into Talk & Save wireless?

A: Call Talk & Save wireless Customer Care at 1-888-499-9620 and we will check whether your number is eligible for transferring, free of charge. If it is, we will start the process of transferring You can select the plan and phone combination that’s right for you. Talk & Save wireless will notify your previous service provider if you wish to move your number from their service to Talk & Save wireless. Please note that you are still responsible for any cancellation fees and residual charges that may be owing under your previous service provider’s agreement.

6: Will I be able to keep my existing phone when I make the switch to Talk & Save wireless?

A: It’s possible in some cases if you currently have a GSM network phone, but we recommend upgrading your phone at the time of switching to ensure the best possible wireless experience.

7: Is every phone number eligible for porting to another service provider?

A: No, not every number is transferable as some areas of rural Canada are not eligible. Call us today to find out if and when your phone number is eligible.

8: What is the cost of transferring my number toTalk & Save wireless?

A: Talk & Save wireless does not charge any fees for transferring your wireless telephone number. However, cancellation charges may apply from your current provider. You should check with them. Talk & Save wireless is not responsible for any contractual obligations and monthly fees relating to the service agreement with your previous service provider.